Service Cloud

Salesforce Service Cloud Implementation

Service Cloud enables customers to converse with agents – anywhere, anytime. The agents provide in-app mobile support with the help of tools of the likes of Embedded Service and Chat.

Salesforce Service cloud Implementation

Salesforce Service Cloud

Manage the customer service teams of your organization anytime, anywhere with the Salesforce Service Cloud empowering and streamlining your business operations. Choosing a right platform such as Service Cloud enables you to offer the best customer service as it comprises of the right platform. Serve your purpose exactly with a scalable platform and grow with the needs of your increasing customer base.

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Key Benefits

Customer Service

We configure your customer self service portal with the look and feel of your business. Further customizations include the following, all giving the opportunity to personalize your customer conversations:

  • Case management
  • Macro configuration and management
  • Service process automation
  • Knowledge management
  • Service analytics
  • Community portal

Omni Channel Communication

Our team will connect to multiple communication channels to provide you with the ability to reach out to your customers in the way they require:

  • Messaging: Live message, SMS, WeChat & WhatsApp
  • Email engines
  • Embedded Services: Live agent (Snap Ins), Chat bots, video chat
  • Social networks:Twitter, Instagram, Facebook, YouTube
  • Telephony (CTI), Call centre implementation & configuration
  • Community platforms
  • Service X, a VRP product for cross channel communications.

Field Service Lightning

Our project team will configure and connect your Field Service Lightning to align your agents, dispatcher and mobile workers using:

  • Core Field Service Lightning
  • Field Service Lightning managed package
  • Field Service Lightning mobile app
  • Dispatcher console
  • Geocoding configuration

Einstein for Service Cloud

Our developers take your Salesforce platform a step further by implementing AI elements into your core platforms, giving you the ability to provide proactive customer service through:

  • Einstein Bots
  • Einstein Next Best Action
  • Einstein Case Classification

Why Choose Anuhya Digital for your next salesforce service cloud implementation services ?

Customization Solutions

All our Salesforce Service Cloud Implementation Solutions are customized to meet your particular prerequisites to convey the key cloud benefits. Our solution will be unique for each and every customer, Our designing solution is building based on approach or use cases after discussing with the client.

Increase agent productivity

We have the aptitude to utilize different devices that help organizations oversee different use case and track client issues proficiently. We always think proactively and provide update solution that helps development transaction comes without any issues. our salesforce sales cloud implementation services will helps to lead business requirement into design patterns.

Creativity

We promote a creative work environment where we continue to challenge ourselves to improve our processes. We believe that flexibility leads to excellence.

Support and Guidance

Our Salesforce Certified Consultants offer consistent help and preparing for the best yield. You can add certainty and speed to achieve your business objectives.

Salesforce Service Cloud Demo

Frequently Asked Questions

What is Salesforce service cloud ?

Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support. … Service Cloud enables users to automate service processes, streamline workflows and find key articles, topics and experts to support customer service agents.

What is Knowledge management ?

Lightning Knowledge gives you a high-powered yet streamlined way to manage your knowledge base. With Lightning Knowledge, you get the benefits of standard objects that work like other objects in Salesforce. …

Note: Enabling Lightning Knowledge changes your org’s data model to use record types rather than article types.

Can we setup live agent in Salesforce ?

Salesforce LiveAgent is a fully-featured help desk software that helps you bring personalization to your customer interactions. It combines all of your communication channels email, live chat, calls, and social media into a shared company inbox, and provides an all-in-one help desk solution.

What is case Management ?

Salesforce Case Management allows users to record, track, and solve customer issues across sales, service, and support.

What is Lightning Dialer ?

Lightning Dialer allows users to access telephony features directly in Salesforce. To use Dialer in your org: … Add Dialer to the Utility Bar Use the App Manager to make Dialer available from the utility bar at the bottom of the page. The utility bar gives your sales reps quick access to commonly used tools.

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