Salesforce Service Cloud Implementation
Service Cloud enables customers to converse with agents – anywhere, anytime. The agents provide in-app mobile support with the help of tools of the likes of Embedded Service and Chat.
Salesforce Service Cloud
Manage the customer service teams of your organization anytime, anywhere with the Salesforce Service Cloud empowering and streamlining your business operations. Choosing a right platform such as Service Cloud enables you to offer the best customer service as it comprises of the right platform. Serve your purpose exactly with a scalable platform and grow with the needs of your increasing customer base.
We configure your customer self service portal with the look and feel of your business. Further customizations include the following, all giving the opportunity to personalize your customer conversations:
- Case management
- Macro configuration and management
- Service process automation
- Knowledge management
- Service analytics
- Community portal
Omni Channel Communication
Our team will connect to multiple communication channels to provide you with the ability to reach out to your customers in the way they require:
- Messaging: Live message, SMS, WeChat & WhatsApp
- Email engines
- Embedded Services: Live agent (Snap Ins), Chat bots, video chat
- Social networks:Twitter, Instagram, Facebook, YouTube
- Telephony (CTI), Call centre implementation & configuration
- Community platforms
- Service X, a VRP product for cross channel communications.
Field Service Lightning
Our project team will configure and connect your Field Service Lightning to align your agents, dispatcher and mobile workers using:
- Core Field Service Lightning
- Field Service Lightning managed package
- Field Service Lightning mobile app
- Dispatcher console
- Geocoding configuration
Einstein for Service Cloud
Our developers take your Salesforce platform a step further by implementing AI elements into your core platforms, giving you the ability to provide proactive customer service through:
- Einstein Bots
- Einstein Next Best Action
- Einstein Case Classification
Why Choose Anuhya Digital for your next salesforce service cloud implementation services ?
Salesforce Service Cloud Demo
Frequently Asked Questions
What is Salesforce service cloud ?
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support. … Service Cloud enables users to automate service processes, streamline workflows and find key articles, topics and experts to support customer service agents.
What is Knowledge management ?
Lightning Knowledge gives you a high-powered yet streamlined way to manage your knowledge base. With Lightning Knowledge, you get the benefits of standard objects that work like other objects in Salesforce. …
Note: Enabling Lightning Knowledge changes your org’s data model to use record types rather than article types.
Can we setup live agent in Salesforce ?
Salesforce LiveAgent is a fully-featured help desk software that helps you bring personalization to your customer interactions. It combines all of your communication channels email, live chat, calls, and social media into a shared company inbox, and provides an all-in-one help desk solution.
What is case Management ?
Salesforce Case Management allows users to record, track, and solve customer issues across sales, service, and support.
What is Lightning Dialer ?
Lightning Dialer allows users to access telephony features directly in Salesforce. To use Dialer in your org: … Add Dialer to the Utility Bar Use the App Manager to make Dialer available from the utility bar at the bottom of the page. The utility bar gives your sales reps quick access to commonly used tools.